Last updated: October 13, 2026
This policy covers products ordered from the Fly Visuals online store.
Custom products are final sale
Signs, banners, decals, displays, and other printed products are made just for you, with your design, size, and text. We can't resell them, so we don't accept returns or exchanges because you changed your mind, ordered the wrong size, or no longer need the item.
When we'll reprint or refund
We'll reprint your order at no cost, or refund you in full, if:
- The item has a printing or material defect (peeling, smearing, wrong material, bad cuts).
- The item arrived damaged in shipping.
- We made an error: wrong size, wrong quantity, or the print doesn't match the proof you approved.
- You received someone else's order.
You choose a reprint or a refund.
How to report a problem
- Contact us within 7 days of delivery or pickup.
- Send your order name or number and clear photos of the problem. For shipping damage, include photos of the box too.
- We'll reply within 1 business day.
If we need the item back, we'll send you a prepaid return label. You never pay return shipping for our mistakes.
Refunds
Approved refunds go back to your original payment method within 5–10 business days. How fast it shows up depends on your bank or card company.
Cancellations
- Before production starts (before you approve your proof): cancel for a full refund.
- After production starts: the order can't be canceled, because the materials are already cut and printed for you.
- If you paid a design fee and we've already started your artwork, the design fee isn't refundable.
Things we can't cover
- Spelling, grammar, phone numbers, or layout errors in a proof you approved. Please check your proof carefully.
- Low-quality images or files you supplied after we warned you they may print blurry.
- Small color differences between your screen and the printed product. Every monitor shows color differently.
- Damage from improper installation, misuse, or normal wear and weather after delivery.
Questions?
Call or text (727) 494-6162, email flyvisualsfl@gmail.com, or stop by the shop at 8132 Cormel St, Port Richey, FL 34668.